Jozani Luxur

At Jozani Luxur, we uphold the highest standards of quality and authenticity in luxury watches and fine jewellery. This Refund & Returns Policy explains the conditions under which returns and refunds may be accepted, ensuring clarity, fairness, and protection for both our customers and our brand.

Return Eligibility

Due to the exclusive and high-value nature of our products, returns are accepted only in limited circumstances.

You may request a return if:

  • The item received is defective due to a manufacturing fault

  • You received an incorrect item different from what was ordered

All return requests must be submitted within 7 days of delivery.

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

  • Items showing signs of wear, use, damage, or alteration

  • Watches with removed protective films or seals

  • Jewellery that has been resized, engraved, or customized

  • Products returned without original packaging, certificates, tags, or accessories

  • Items damaged due to misuse, impact, chemicals, or improper storage

  • Promotional, discounted, or clearance items (unless faulty)

Condition of Approved Returns

Approved returns must:

  • Be unused, unworn, and in original condition

  • Include all original packaging, documentation, certificates, and accessories

  • Be securely packaged to prevent damage during return shipping

Returned items that do not meet these conditions may be rejected after inspection.

How to Request a Return

To initiate a return:

  1. Contact us at info@luxur.us.com within 7 days of delivery

  2. Provide your order number, reason for return, and clear photographic evidence

  3. Await written return authorization and instructions

  4. Send the item only after approval is granted

Returns sent without prior authorization will not be accepted.

Refund Processing

Once an approved return is received and inspected:

  • Refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method only

  • Original shipping fees, customs duties, taxes, and handling charges are non-refundable

If the return is rejected after inspection, the item will be sent back to the customer and no refund will be issued.

Exchanges

Exchanges may be offered at the sole discretion of Jozani Luxur, subject to product availability. Additional costs, including price differences and shipping, may apply.

Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the return is due to a confirmed defect or incorrect item

  • We strongly recommend using a tracked and insured courier service

  • Jozani Luxur is not responsible for lost or damaged items during return transit

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery

  • Provide photographic evidence and order details

  • Claims reported after 48 hours may not be eligible for resolution

Chargebacks & Payment Disputes

Customers are encouraged to contact Jozani Luxur directly before initiating chargebacks or payment disputes. Unresolved disputes initiated without prior communication may result in delays or denial of future services.

Policy Updates

Jozani Luxur reserves the right to amend this Refund & Returns Policy at any time without prior notice. The policy applicable is the one in effect at the time of purchase.

Contact Information

For return or refund inquiries, please contact:

Email: info@luxur.us.com
Website: www.luxur.us.com