Frequently Asked Questions (FAQs)

Jozani Luxur

Below you’ll find answers to the most common questions about our luxury watches, fine jewellery, ordering process, shipping, returns, and after-sales support. If you need further assistance, our team is always happy to help.

1. Are Jozani Luxur products authentic?

Yes. All watches and jewellery sold by Jozani Luxur are 100% authentic and sourced from trusted manufacturers and suppliers. We do not sell replicas, counterfeits, or imitation products.

2. Do your watches and jewellery come with a warranty?

Yes. All eligible products are covered under our Warranty & Repair Policy, which protects against manufacturing defects for the specified warranty period stated at the time of purchase.

3. Do you ship internationally?

Yes. Jozani Luxur offers international shipping to selected destinations worldwide. Shipping availability, costs, and estimated delivery times are displayed during checkout.

4. How long does delivery take?

Estimated delivery times:

  • Domestic orders: 2–5 business days

  • International orders: 5–12 business days

Please note that delivery times may vary due to customs clearance, courier delays, or external factors beyond our control.

5. Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or VAT, depending on your country’s regulations. These charges are not included in the product price and are the customer’s responsibility.

6. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and courier details. You can use this information to monitor your delivery in real time.

7. What is your return policy?

Returns are accepted only under specific conditions, such as:

  • Manufacturing defects

  • Incorrect items received

All return requests must be submitted within 7 days of delivery and approved before items are sent back. Please review our Refund & Returns Policy for full details.

8. Can I return an item if I change my mind?

Due to the luxury and high-value nature of our products, we do not accept returns for change of mind. Items must remain unused, unworn, and in original condition to qualify under approved return cases.

9. How long do refunds take to process?

Approved refunds are processed within 7–10 business days after the returned item has been received and inspected. Refunds are issued to the original payment method only.

10. Do you offer exchanges?

Exchanges may be offered at our discretion, subject to product availability. Additional costs such as price differences and shipping fees may apply.

11. What should I do if my item arrives damaged?

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the issue

Our team will assess the case and guide you through the next steps.

12. How do I request a repair?

For warranty or paid repair services:

  • Email info@luxur.us.com

  • Include your order number, item details, and a description of the issue

Our specialists will assess the request and advise on repair options and timelines.

13. How should I care for my watch or jewellery?

To maintain longevity and appearance:

  • Avoid exposure to chemicals, moisture, and extreme temperatures

  • Store items in a safe, dry place when not in use

  • Follow recommended servicing intervals for mechanical watches

Improper care may void warranty coverage.

14. Is my personal information secure?

Yes. We take data protection seriously and handle all personal information in accordance with our Privacy Policy, ensuring confidentiality and secure transactions.

15. How can I contact Jozani Luxur?

For inquiries or support, please contact us:

Email: info@luxur.us.com
Website: www.luxur.us.com