Jozani Luxur

At Jozani Luxur, we understand that timely, secure, and reliable delivery is an essential part of the luxury experience. Our Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered to ensure transparency and peace of mind for our customers worldwide.

Order Processing

All orders are carefully reviewed and processed after successful payment confirmation.

  • Order Processing Time: 1–3 business days

  • Orders placed on weekends or public holidays are processed on the next business day

  • Customers will receive an order confirmation email once the order is placed

Each item undergoes a quality check and secure packaging process before dispatch.

Shipping Destinations

Jozani Luxur offers international shipping to selected destinations worldwide. Availability may vary depending on local regulations, courier coverage, and customs requirements.

If shipping is unavailable to a specific location, customers will be notified prior to order confirmation.

Shipping Methods & Carriers

We partner with reputable, insured courier services to ensure safe and discreet delivery of luxury watches and jewellery.

Shipping methods may include:

  • Standard International Shipping

  • Express / Priority Shipping (where available)

The available options and estimated delivery times are displayed during checkout.

Estimated Delivery Time

Delivery times vary depending on destination, shipping method, and customs clearance:

  • Domestic Shipping: Typically 2–5 business days

  • International Shipping: Typically 5–12 business days

Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or unforeseen courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on:

  • Destination country

  • Shipping method selected

  • Order value and weight

Any applicable shipping fees will be clearly displayed before payment is completed.

Customs, Duties & Taxes

International shipments may be subject to:

  • Import duties

  • Customs fees

  • Local taxes or VAT

These charges are not included in the product or shipping price and are the sole responsibility of the customer. Jozani Luxur has no control over customs assessments and cannot predict associated costs.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Courier details

  • Estimated delivery timeline

Customers are encouraged to monitor shipment progress using the provided tracking information.

Delivery Responsibility

Customers must ensure that:

  • The shipping address provided is accurate and complete

  • Someone is available to receive the delivery, where required

Jozani Luxur is not responsible for delays, loss, or non-delivery caused by incorrect or incomplete address information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us immediately at info@luxur.us.com

  • Provide your order number and supporting images (if applicable)

All shipping-related claims must be reported within 48 hours of delivery. We will work closely with the courier to resolve the issue as efficiently as possible.

Failed Deliveries & Returns to Sender

If a shipment is returned to us due to:

  • Failed delivery attempts

  • Incorrect address details

  • Refusal to accept delivery

Additional shipping charges may apply to reship the order.

Secure Packaging & Insurance

All Jozani Luxur shipments are discreetly packaged and insured where applicable to protect against loss or damage during transit. Our packaging standards reflect the premium nature of our products.

Policy Updates

Jozani Luxur reserves the right to update or amend this Shipping & Delivery Policy at any time. The applicable policy is the version in effect at the time of purchase.

Contact Information

For shipping inquiries or delivery support, please contact us:

Email: info@luxur.us.com
Website: www.luxur.us.com